I am a Technical Solutions Manager with 9+ years' experience building data infrastructure and automated workflows that turn operational noise into reliable insights. I am self-taught in SQL, Jira administration, Google Apps Script, and reporting. I created my current role by identifying a business need and building the systems to address it. I automate repeatable work, design for auditability, and translate between stakeholders and engineers.
Own data pipeline, Jira workflows, and reporting infrastructure for EdTech production operations.
Built and led a high-performing learning-technology team. First line for functional and technical queries.
By day I'm a Technical Solutions Manager; by night I'm the person who asks, "Why are we doing this manually again?" I map the puzzle, reduce the noise, and teach the robots (SQL, Google Apps Script, Looker Studio, Jira/Tempo) to do the boring bits so humans can do the important stuff — informed decision making.
I'm self-taught across most of what I do. No formal handovers, no playbooks — just curiosity, persistence, and a trail of working systems. In more than a few cases I learned it, built it, and then taught the team. My current role didn't exist; I made the case for it by showing exactly which data was missing, how to capture it, and how the right workflows would turn it into decisions you can trust.
I design workflows and data models that make time and cost visible, reporting that runs itself, and SOPs that outlive the meeting. I'm calm in a crisis, allergic to spreadsheet heroics, and happiest when a 45-minute job becomes a 45-second click. Based in Cape Town and remote-friendly — fewer fire drills and more signals and systems that quietly do the right things.
I use AI as a research partner and code co-pilot — great for scaffolding, edge-case hunting, and first drafts. I never share secrets (I redact or synthesise data) and I always verify with tests and human review before release.
Owned end-to-end pipeline for interactive learning assets. Standardised voice-over workflow, delivered training in Illustrator, After Effects, and Photoshop, and introduced shared templates that improved consistency and reduced rework.
Central coordinator for content flow — briefing freelancers, tracking work-in-progress, and publishing courses in Blackboard with careful attention to structure, accessibility, and consistency.
Identified missing time/cost signals in production, then designed and implemented Jira workflows and reporting to turn these signals into actionable decisions.
Replaced manual, multi-hour spreadsheet processes with automated scheduled reports for billing, performance, exec roll-ups, and exception flags.
Standardised and templated the quiz creation process to reduce setup time in Storyline from 15–25 minutes to under 5 minutes per quiz.
Automated large batches of Jira ticket creation to ensure correct structure and appropriate epics, sub-tasks, and dependencies in a single operation.
Developed automated solutions for client-specific metrics — course engagement, quiz outcomes, progression — eliminating manual dashboard creation.